Refund Policy

1. Policy Overview

Thank you for choosing CrypAlgo. We appreciate your business and want to ensure you understand our refund policy before making a purchase.

ALL SALES ARE FINAL. Due to the nature of digital products and the instant access provided to our proprietary TradingView indicator, CrypAlgo operates a strict no-refund policy. Once payment is processed and access is granted, no refunds, credits, or exchanges will be provided for any reason.

This policy applies to all subscription plans:

• Monthly Plan ($25/month): No refunds for any billing period
• Quarterly Plan ($50/3 months): No refunds, no pro-rated credits
• Lifetime Plan ($199 one-time): No refunds under any circumstances

2. Why We Don't Offer Refunds

2.1 Digital Product Nature

CrypAlgo provides immediate access to proprietary digital content:

• Instant Access: Upon subscription approval, you gain immediate access to our TradingView indicator and all its features
• Proprietary Algorithms: Our indicator uses proprietary code and algorithms that cannot be "returned" once accessed
• Knowledge Transfer: Even brief use provides insight into our trading strategies and methodologies
• Digital Goods Exception: Under consumer protection laws, digital goods delivered electronically are often exempt from standard refund rights

2.2 Service Model

Our business model is designed for committed traders:

• We provide low-cost entry options (Monthly plan) for users to test the service
• Our pricing is intentionally affordable to reduce financial risk
• We offer comprehensive tutorials and previews before purchase
• The service requires admin approval, giving time for consideration

2.3 Fraud Prevention

A no-refund policy helps protect against:

• Users exploiting refund policies to access indicators temporarily and reverse-engineer our algorithms
• Fraudulent claims after profiting from our signals
• Abuse of the refund system by competitors or bad actors
• Chargeback fraud and payment disputes

3. Exceptions and Special Circumstances

While our policy is strict, we will consider exceptions in extremely rare and specific cases:

3.1 Technical Errors

If a technical error on our end results in:

• Duplicate Charges: You are charged twice for the same subscription
• Wrong Plan Charged: You are billed for a different plan than selected
• Unauthorized Charges: Charges occur after you've cancelled (and we have record of cancellation)

In these cases, please contact billing@cryptalgo.com within 7 days with proof. We will investigate and refund legitimate errors.

3.2 Service Non-Delivery

If you pay for CrypAlgo but:

• Never receive TradingView indicator access due to our failure (not incorrect username)
• Admin approval is indefinitely delayed beyond 7 business days without communication
• We permanently discontinue the service within 30 days of your purchase

You may be eligible for a full refund. Contact support with your order details.

3.3 Legal Requirements

We will comply with refund requirements mandated by law in your jurisdiction, including:

• EU consumer protection laws (where applicable and not waived)
• Court orders or regulatory decisions
• Specific statutory rights that cannot be contractually waived

4. What This Policy Does NOT Cover

The following are NOT valid reasons for refunds and will be denied:

4.1 Performance and Results

• Trading Losses: Losses incurred from following our signals
• Signal Inaccuracy: Signals that didn't meet your expectations or resulted in losses
• Missed Opportunities: Trades you didn't take or signals you missed
• Win Rate: Lower win rate than anticipated or advertised averages
• Market Conditions: Poor performance during volatile or adverse market conditions

We explicitly disclaim guarantees of profitability. Past performance does not predict future results.

4.2 User Error or Change of Mind

• Buyer's Remorse: Simply changing your mind after purchase
• Incorrect Username: Providing wrong TradingView username (you can contact support to correct)
• Didn't Use Service: Not using the indicator after subscribing
• Found Cheaper Alternative: Finding another service you prefer
• Financial Circumstances: Changes in your financial situation

4.3 Technical Issues on Your End

• TradingView Account Issues: Problems with your TradingView account (not our platform)
• Internet Connectivity: Your internet or device issues preventing access
• Incompatible Devices: Device limitations or compatibility issues
• User Skill Level: Difficulty understanding or using the indicator

4.4 External Factors

• TradingView Changes: Changes to TradingView platform or policies
• Market Volatility: Extreme market movements or crashes
• Regulatory Changes: New regulations affecting cryptocurrency trading in your jurisdiction
• Exchange Issues: Problems with cryptocurrency exchanges

5. Cancellation vs. Refunds

While we don't offer refunds, you CAN cancel recurring subscriptions:

5.1 Monthly and Quarterly Plans

• Cancel anytime from your account settings or by contacting support
• Cancellation takes effect at the end of your current billing period
• You retain access until the end of the period you've paid for
• No refunds for unused time in the current billing cycle
• You can reactivate at any time

5.2 Lifetime Plan

• Lifetime plans cannot be cancelled (one-time payment)
• You retain access for life (unless you violate Terms of Service)
• Absolutely no refunds under any circumstances

5.3 How to Cancel

To cancel your Monthly or Quarterly subscription:

1. Email support@cryptalgo.com with "Cancel Subscription" in the subject line
2. Include your email address and order confirmation number
3. We will confirm your cancellation within 48 hours
4. Your access continues until the end of your current billing period

6. Chargebacks and Payment Disputes

6.1 Our Chargeback Policy

Initiating a chargeback instead of contacting us directly is considered fraudulent and will result in:

• Immediate Account Termination: Permanent ban from CrypAlgo services
• TradingView Access Revoked: Indicator access removed immediately
• Legal Action: We reserve the right to pursue legal remedies
• Collections: Outstanding balances may be sent to collections
• Ban from Future Use: You will be permanently blacklisted

6.2 Dispute Resolution Process

If you have a legitimate billing dispute:

1. Contact Us First: Email billing@cryptalgo.com before initiating a chargeback
2. Provide Details: Explain the issue with supporting documentation
3. Allow Investigation: Give us 7 business days to investigate and respond
4. Resolution: We will work in good faith to resolve legitimate disputes

6.3 Fraudulent Chargebacks

We fight all fraudulent chargebacks and maintain evidence including:

• Proof of service delivery (TradingView indicator access logs)
• Signed Terms of Service acceptance
• Communication records
• Usage logs and IP addresses

7. Recommendations Before Purchase

To avoid dissatisfaction, we strongly recommend:

7.1 Review All Information

• Read our Terms of Service completely
• Review the Features and FAQ sections
• Watch the How to Use tutorial
• Understand the pricing plans and billing cycles
• Read testimonials and understand that results vary

7.2 Start Small

• Choose Monthly First: If uncertain, start with the $25/month plan
• Test Before Committing: Use it for a month before upgrading to Quarterly or Lifetime
• Paper Trade First: Practice with demo accounts before risking real capital
• Limit Risk: Only invest what you can afford to lose

7.3 Verify Requirements

• Ensure you have a TradingView account
• Verify your TradingView username is correct before submitting
• Check that you understand how to add indicators on TradingView
• Confirm cryptocurrency trading is legal in your jurisdiction

7.4 Contact Support First

If you have questions or concerns before purchasing:

• Email: support@cryptalgo.com
• We're happy to answer questions and help you make an informed decision
• Better to ask before purchasing than be disappointed after

8. Consumer Rights and Legal Information

8.1 Your Legal Rights

Nothing in this policy affects your statutory rights under consumer protection laws that cannot be waived by contract. Depending on your jurisdiction, you may have rights including:

• EU/UK Consumers: May have a 14-day cooling-off period under Distance Selling Regulations, though this is typically waived for digital content delivered immediately upon request
• Australian Consumers: Protected under Australian Consumer Law with guarantees for services
• US Consumers: State-specific consumer protection laws may apply

8.2 Explicit Waiver (EU/UK)

By subscribing to CrypAlgo, EU and UK consumers explicitly agree to:

• Immediate access to the digital content (TradingView indicator)
• Waiver of the 14-day cooling-off period under Directive 2011/83/EU
• Acknowledgement that you lose the right to cancel once access is granted

This waiver is presented clearly during checkout and requires affirmative consent.

8.3 Unfair or Defective Service

If the service is genuinely defective or doesn't match our description:

• Contact us immediately with specific details
• We will investigate and remedy genuine issues
• Remedies may include technical fixes, access extensions, or (in extreme cases) refunds

9. Contact Information

For questions about this refund policy or to request an exception review:

Please note: Contacting us does not guarantee a refund. All requests are reviewed case-by-case, and the majority will be denied per this policy. We appreciate your understanding.

10. Acknowledgement

By subscribing to CrypAlgo, you acknowledge that:

• You have read and understood this Refund Policy in its entirety
• You agree to the no-refund terms for all subscription plans
• You understand that all sales are final and no refunds will be provided except as explicitly stated
• You have had the opportunity to ask questions before purchasing
• You accept all risks associated with cryptocurrency trading
• You waive any right to refund or cooling-off period for digital content (where legally permitted)

If you do not agree to this policy, please do not subscribe to CrypAlgo.